You'll be able to see how many points you've accrued each time you put an order in. You get to decide if you want to use the points or save them up for something bigger. It's entirely up to you.
When you return a product, we'll deduct the points you earned on that product from your account. Don't worry if you return a product that you paid for using points, whatever points you used to pay with originally, will be returned to your account. We've got you covered.
Your Planet Points exist for 18 months from the date you collected them.
However, if you cancel your member or your membership expires and you do not renew it, you will lose your accrued Planet Points.
Your Planet Points are applied to your point balance once your order has been marked as Completed, which means it has been despatched. You can keep track of this by visiting My Recent Orders.
Yup! Both Home Club and Trade Club members earn Planet Points each time they make a Planet Positive purchase. For every £1 you spend, you will earn 2 Planet Points.
Our Club Price Promise means that if a Club member finds it cheaper, we’ll refund the difference. It’s as if you’re buying directly from the manufacturer! Full terms and conditions can be found here.
Discounted pricing is only accessible once you are a member. Our unbeatable pricing guarantee really does hold up so you can try us out with confidence - in fact most of our Club members save more than the cost of their annual membership with their first purchase!
Our pricing changes dynamically. We continually monitor competitor pricing to ensure our customers are getting the best deals possible. We want a long term relationship with you - so if we're able to negotiate a better buy price from our suppliers, we'll pass these savings onto you.
You can choose to make a single payment 'up front' and pay for 10 months instead of 12. If you prefer to pay monthly, that's fine too. We'll process that for you automatically each month.
Your initial membership lasts for a period of 12 months. Once 12 months has elapsed you can cancel the contract with 30 days’ notice.
The membership is for an initial 12 months. After this time the membership changes to a monthly rolling contract.
Absolutely. The only difference once your membership expires is that you will miss out on the amazing benefits of the Club. You can still purchase products from our website at the standard prices.
Choose your payment cycle:
As a Club member, you will recieve free standard delivery on your order! Terms and conditions apply.
As a Club member you'll earn 2 Planet Points for every £1 spent. You can use your Planet Points however you like.
Subject to approval trade and small business customers could get access to 30 days of free credit. Terms and conditions apply.
Download VAT invoices directly from your account.
Add your project reference during checkout to be stored in the ‘My Account’ section.
Spotted an opportunity to help your customers save money and cut carbon? Introduce us and you could earn commission.
Your personalised Impact Statment brings your savings to life, by showing you how much money, energy, water, carbon and plastic your swaps have saved.
Personal access to our know-how guides, created by our carbon reduction experts.
With multiple delivery address management your orders can be delivered to your customers directly to save you time.
When you’re buying in large quantities we can negotiate an even better price with our suppliers and pass the savings on.
We try our very best to answer Club members queries on the same day. (Mon-Fri)
Your dedicated customer Account Manager is your regular point-of-call should you need them.
From EV, eating less meat to heat pumps and being more sustainable on holiday your bitesize Essential Guides will help you to live more sustainably whilst saving money.
Priority picking and packing for our Club members means you get you order quicker.
Get unbeatable pricing, guaranteed on the brands and products you already buy for your business and customers. Our Club Price Promise means that if a Club member finds it cheaper, we’ll refund the difference. It’s as if you’re buying directly from the manufacturer!
The very best prices for the brands and products in our Home Shop. Our Club Price Promise means that if a Club member finds it cheaper, we'll refund the difference.
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