Returns Policy


We offer a comprehensive 14 day returns policy*

In the first instance, please enter your details in the form below and you will be contacted by our Customer Services team within 48 hours (not including weekends).

To assist with the speed of your enquiry please ensure you include your original order number (this will appear on any email correspondence and / or delivery notes). Additionally please let us know the reason for the return and also if you require an exchange or refund.

  • You will find this at the top of your original order confirmation email.
  • This field is for validation purposes and should be left unchanged.

Please package the goods securely for their safe return, including all original packaging and a copy of your original order / delivery note.

Note that the returned goods are the responsibility of the customer until they reach us. We cannot be held responsible for any goods lost in transit.

Refunds for the full purchase price will be only issued for products returned in new condition and in their original packaging.

Returns should be sent to:

Returns Department
SaveMoneyCutCarbon
Abbeystone House
36 Eastern Way
Bury St Edmunds
Suffolk
IP32 7AB

Faulty / damaged goods
If your goods have arrived with a manufacturing defect, or are inherently faulty, please return the items to us within 14 days of receipt. We will be happy to offer the choice of an exchange (where possible) or refund. Goods must be returned to us before replacements will be sent out.

Items not claimed as damaged within 14 days may not be authorised for refund or replacement.

Incorrect items
If the items received are incorrect or different to that stated on your invoice, please return the goods to us within 14 days of receipt. We will be happy to process an exchange (where possible) or refund. Goods must be returned to us before replacements will be sent out.

Items not claimed as incorrect within 14 days may not be authorised for refund or replacement.

Unwanted items
If you change your mind about the goods or you have ordered in error, please return the items to us within 14 days of receipt. We will be happy to offer the choice of an exchange (where possible) or refund. Goods must be returned to us before replacements will be sent out. Items must be returned unopened, in their original packaging.

Refunds for the full purchase price will be only issued for products returned in new condition and in their original packaging.

Please note
Replacement items may take up to 10 days to be processed. Refunds may take up to 14 days to clear.

SaveMoneyCutCarbon will only cover the return postage cost for any goods that need to be returned due to a fault on our behalf. In these circumstances please liaise with our Customer Service team who will advise on the best method of postage.

*This relates to order placed and completed entirely online.

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