What is a Planet Point?

Planet Points is our Loyalty and Reward scheme for all of our lovely customers. They’re our way of helping you get even more value from all of your planet positive purchases.

If you’re not a club member, for every £1 you spend you’ll earn 1 Planet Point.
If however you are a club member, for every £1 you spend you’ll earn 2 Planet Points! Sound good? Find out more about becoming a club member here. 
They soon add up – and the best bit is you get to decide if you want to use the points or save them up for something bigger.

That sounds exciting tell me more…

Earn even more Planet Points

Make sure you follow us on all our social channels and open our emails: we’ll be telling you all about ways to earn bonus Planet Points.

Sustainability without compromise

We want you to earn lots of Planet Points and use them to try – at no cost to yourself – some new easy swaps.

Why? Because once you’ve tried something, we know you’re likely to love it and buy it again. Simples.

What will you spend yours on?

Spend your points on any of our products. You can choose to use them on something small or put them towards a bigger purchase.

You could use them on LED for your next job, that new kitchen tap you have had your eye on, or even save for an electric scooter… the choice is yours.

We’ve done the hard work so you don’t have to

You’ll be able to see how many points you’ve earned each time you put an order in. With hundreds of eco products available to try you can use your Planet Points or save them, it’s entirely up to you.

Saving up for something special? No problem

If you are a club member your double Planet Points exist whilst your membership is active, if you don’t renew you will still earn Planet Points on your purchases but it will be 1 for every £1 instead of 2.

If you are a non club member your Planet Points won’t expire. We’ll be in touch regularly with updates on your points. We’ll also make suggestions on all the different things you can use them on.

Club & Planet Points FAQs

Unbeatable pricing, guaranteed? Tell me more...

Our Club Price Promise means that if a Club member finds it cheaper, we’ll refund the difference. It’s as if you’re buying directly from the manufacturer! Full terms and conditions can be found here.

Can I get access to the unbeatable pricing before committing to a membership?

Discounted pricing is only accessible once you are a member. Our unbeatable pricing guarantee really does hold up so you can try us out with confidence - in fact most of our Club members save more than the cost of their annual membership with their first purchase!

What happens if I return a product?

When you return a product, we'll deduct the points you earned on that product from your account. Don't worry if you return a product that you paid for using points, whatever points you used to pay with originally, will be returned to your account. We've got you covered.

How do I pay for the membership?

You can choose to make a single payment 'up front' and pay for 10 months instead of 12. If you prefer to pay monthly, that's fine too. We'll process that for you automatically each month.

How long does the membership last?

The membership is for an initial 12 months. After this time the membership changes to a monthly rolling contract.

Can I cancel my membership?

Your initial membership lasts for a period of 12 months. Once 12 months has elapsed you can cancel the contract with 30 days’ notice.

Do both Home & Trade Club members get Planet Points?

Yup! Both Home Club and Trade Club members earn Planet Points each time they make a Planet Positive purchase. For every £1 you spend, you will earn 2 Planet Points.

When do my points get added?

Your Planet Points are applied to your point balance once your order has been marked as Completed, which means it has been despatched. You can keep track of this by visiting My Recent Orders.

How do I spend my points?

You'll be able to see how many points you've accrued each time you put an order in. You get to decide if you want to use the points or save them up for something bigger. It's entirely up to you.

Do my points expire?

Your Planet Points exist for 18 months from the date you collected them.

However, if you cancel your member or your membership expires and you do not renew it, you will lose your accrued Planet Points.

How often do the product prices change?

Our pricing changes dynamically. We continually monitor competitor pricing to ensure our customers are getting the best deals possible. We want a long term relationship with you - so if we're able to negotiate a better buy price from our suppliers, we'll pass these savings onto you.

Can I buy Club for Home membership as a gift?

Absolutely, learn about buying Club for Home as a gift here.

My membership has expired can I still log in to get invoices and view my purchase history?

Absolutely. The only difference once your membership expires is that you will miss out on the amazing benefits of the Club. You can still purchase products from our website at the standard prices.

Can I transfer my points to another person?

Sorry, we're not able to offer that. You can use your points to buy something nice for someone else though - check out our gifting section!