Satisfied or Unsatisfied – We Want to Know!
We have successfully installed thousands of products in hundreds of properties across the UK. We try our best but we do not always get it right.
Sometimes things go wrong. We don’t like it, but it does happen.
In the unfortunate event that one of the projects we have installed for you does not work to your full satisfaction or expectation, we want to know.
Project Aftercare Request
If our projects administrator is unavailable our customer service team can help you fill out the Project Aftercare Request form.
When we receive a Project Aftercare request form we first contact the client to let them know we are looking into the issue and that we will be in touch as soon as possible. And we communicate what the next step in the resolution process will be.
Following this we look at what has caused the Project Aftercare whether this be a product failure or an installation error.
We then investigate further to find out all the facts and information. Our install team are consulted for their expertise and individual project knowledge.
An Action Plan
Together, our technicians and projects administrator develop an action plan to be communicated to the client.
Typical next steps can include sending replacement product direct to site, providing training on our technologies, or having one of our technicians resolve the issue over the phone.
For projects in install warranty we send one of our technicians to site or arrange a call between one of our technicians and your Chief Engineer/Maintenance manager/ Caretaker to investigate further and resolve the issue.
We look at each Project Aftercare request uniquely and no two next steps are the same.
These steps are then approved by our Chief Operating Officer to ensure the highest quality of service.
- We track the progress of Project Aftercare requests until their closure and discuss them weekly in our operations meeting to ensure they are prioritised correctly.
- We always seek written confirmation from the client that they are satisfied and that there are no other issues.
For a initial, no obligation consultation get in touch to find out how we can help
0333 123 5464
“The bathrooms look much nicer for guests and the cost of the new showers and taps is covered fully by the energy and water savings they deliver. Further cost savings come from reduced maintenance and replacement needs, with the 5-year Hansgrohe guarantee of quality manufacture.My four-man team completed the project on time in the four days allocated with little or no disturbance to the running of the motel.”
"As with any big project, there were challenges but our experience in this area ensured that problems were resolved and the work was completed on time to the highest standards.”
"The FCC Environment video is an excellent example of how we blend creativity with highest standards of professional production to help organisations achieve their goals."
"We also needed to work flexibly to ensure that the smooth running of the hotel was not disrupted while making sure we were invisible to the guests.”
“They were a cheerful bunch and left the school tidy everyday with the furniture returned to its usual positions.There were a few changes to the fittings etc. that were noted during the fitting from the original survey and these were put in place without any problems."