Try an EcoSmart shower head for 30 days

Getting your refund is easy, simply follow these easy steps:

1. Box your shower head carefully in its original packaging.
2. In the space provided on your returns note, please detail the reason you’re returning your shower head (this is very important and without it we won’t be able to issue a refund)
3. You need to include a copy of your original order / delivery note in your return to help us identify the item.
4. Use the free returns label provided.
5. Take your return to a post office and ensure you get a dated proof of postage.
6. Once we receive your shower head, we’ll check it over and providing everything is ok you’ll receive your refund within 14 working days.

• Our 30-day shower head trial starts on the date of delivery and a refund can be redeemed between 1-30 days.
• Only one refund per customer.
• Our normal returns policy applies to all other products purchased within the order.
• The offer is available on all hansgrohe EcoSmart shower heads.
• The offer is not available on hansgrohe baton shower heads.
• The free returns for the 30-day hand shower trial does not apply to the shower hose.
• Should you wish to return the shower hose you are responsible for the return postage.
• Customers are entitled to a refund of the original purchase price; this does not include the cost paid for shipping.
• Customers are responsible for the cost of the return’s postage.
• Please ensure that when returning your shower head to us the product inside the box is packaged and wrapped properly to avoid any damage.
• Shower heads that are returned to us in a damaged, used or un-sellable condition will not be eligible for a refund.
• You also need to include all of the original packaging and a copy of your original order / delivery note to help us identify the item.
• Note that the returned goods are the responsibility of the customer until they reach us. We cannot be held responsible for any goods lost in transit.
• Returns should be sent to:

Returns Department, SaveMoneyCutCarbon, Abbeystone House, 36 Eastern Way, Bury St Edmunds, IP32 7AB